Technician Help
Use these if you are taking the Medical Gas Technician training course and using the MedGas Library.
- Getting Started — first login, account setup, and basic navigation
- Courses — completing lessons/quizzes, progress, and certificates
- Equipment and Workflows — using reference content in the library
- Permissions & Roles — what you can and cannot do in Lantern
- FAQ — common troubleshooting and quick fixes
Facility Director Help
Use these if you manage technician onboarding, progress, and reporting in the Director Portal.
- Director Getting Started — portal orientation and core tabs
- Roster & Enrollment — requesting technician adds/removals
- Monitoring Progress — tracking completion and certificates
- Deadlines & Emails — cohort pacing and scheduled updates
- Facility Setup and Director FAQ
Most Common Requests
- I cannot log in: start at Getting Started.
- I finished the course but cannot access the library: see Courses.
- A technician is missing from Progress: see Roster & Enrollment.
- Need direct help? Contact Support.
If you are unsure which path to follow, begin with Getting Started or Contact Support.
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